Frequently Asked Questions
We understand that you may have additional questions
beyond what is covered in our FAQs, or may simply feel
more comfortable talking with one of our sales or
customer service associates before sending us your
Monday - Friday
9:00am - 5:00pm (PST)
VHS to DVD Transfer Questions
How much does it cost to convert one of my
videotapes to DVD?
We use a tiered pricing system. Which
means the more tapes in your order, the more you
save! Prices are as low as $7.95 for
premium members and $12.95 for non premium
members. All video transfers include an archive DVD
and your footage will be added to your online
account to watch, edit, and share. See the
video transfer order page for more details.
What video tape formats do you accept for
We accept most consumer format videotapes, including
VHS, VHS-C, SVHS, 8mm (tape), Hi-8 (tape), Digital 8,
mini-DV, DVCAM, DVCPRO, BetaMax, mini-DVD, regular DVD, and microMV. We also accept Regular8
Film, Super8 film, and 16mm film
(additional transfer costs apply). If you have another
video format, please contact us, as chances are we
accept it as well.
How long does it take for the videos I sent
in to be posted online?
All video transfers are done here in the USA
at our headquarters in Winthrop Washington.
It takes less than two weeks from
the time we receive your video tapes until the time they
are transferred to DVD and available for online
viewing, editing and sharing.
What is the quality of video like for online
viewing? What about my DVD? Is my DVD going to look like
what I see online?
Delivering video over the Internet has it's
limitations, for the optimal online viewing and
editing experience we create a low resolution
video stream from your original video.
This Internet optimized video stream is 350 Kb/s
with a 480 x 360 frame size.
DVDs will be of the best quality, and are
created from your original high quality digital
video file created during the video tape
conversion process. Video tapes are
captured in the Windows Media 9 format at 3 MB/s
with a 720 x 540 frame rate.
By utilizing multiple video files and various
bitrates we are able to deliver DVDs at the
highest quality plus provide an amazing online
viewing, sharing, and editing experience.
How many days do I have to create my custom
If you have not signed up for a Premium
Account with stashSpace, you have 60 days to
create custom DVDs through stashBox, our
video editing software. If you are a Premium
Account member, all your video is securely stored at
stashSpace as long as you remain a Premium member, and you are
able to watch, edit, store and share an unlimited amount
How much do the DVDs cost?
We have two types of DVDs. Our
Basic DVD (or
Archive DVD) can be purchased for $9.95/DVD at the time
you place your original video transfer order. The
Basic DVD is an exact copy of your videotape on DVD,
broken into 30 evenly spaced chapters with thumbnail
scene images. Our
are created by our customers through stashBox, our
video editing and management system, and can be
purchased for $9.95/DVD plus shipping. Director's
DVDs can contain footage from any of your transferred
and even photo montages created through our photo
sharing tools. DVDs can contain up to 2
hours of video footage.
How many minutes of video can fit on one DVD?
Up to 2 hours of video can be placed onto a DVD.
What's your return policy if I do not like my
We use the highest quality products from Pioneer,
Mitsui Advanced Media, Spruce Technologies, Snell and
Wilcox, Tascam, Viewcast and DPS. StashSpace
Corporation provides a 100% money back guarantee or
we'll replace your DVD if it is found to be defective
upon viewing, up to 30 days after you have
received your order. We do ask that you
send us back the item you are returning and
provide us with the manufacturer and model number of
your DVD player so we can continually update our
Do I have to pay sales tax on my order?
StashSpace.com operates in Washington State,
and therefore we charge all Washington State
customers 7.7% sales tax. Customers
outside of Washington State are not charged
Shipping & Handling Questions
Are my original videotapes sent back to me?
Of course! Your videotapes will be sent back to
you shortly after they have been transferred to DVD.
How safe is it to send my videotapes through
We recommend sending your videotapes through a
trackable shipping method by one of the three major
shipping providers -- UPS, FedEx or the
US Postal Service (with delivery confirmation). We have
never had a consumer videotape lost in shipping either
to or from our processing facility via one of these
shipping methods. If you are shipping a large number of
tapes, we do recommend splitting your shipment up into
two or more separate shipments.
What are your shipping and handling fees for
VHS to DVD transfer?
Shipping and handling fees are per order.
DVDs ordered in the same 24 hour period are
shipped together and only charged one shipping
fee. All orders are shipped via UPS ground
and are $8.95 for up to 5 tapes, additional
tapes cost $2.50 for every five tapes.
Where do I send my videotapes?
After placing your
video transfer order you will get an e-mail
with your order number and shipping
instructions. Pack your tapes up carefully in a sturdy cardboard
box or padded envelope, and send them with your order
31 West Chewuch
Winthrop, WA 98862
If you are sending your tapes in a padded envelope,
be sure the padding is provided by bubble-wrap. Some
envelopes contain shredded wood fiber/pulp which is
extremely dusty and will contaminate your videotapes if
the envelope tears or rips during transit. We recommend
using a sturdy cardboard box, with lots of extra
bubble-wrap or packing peanuts to take up all the extra
empty spaceand protect your tapes. Better yet, have your
tapes professionally packed by the UPS Store, FedEx
Kinko's or your neighborhood pack and ship store.
Film to DVD Transfer Questions
How do I find out what kind of film I have?
Your film is most likely
(silent or with sound) or
You can visit our Film transfer section to learn more
to DVD Transfer Service, or use our film
identification guide to find out
kind of film you have.
Why is film transfer so expensive
Unlike our fully-automated
DVD Transfer service, Film transfer is very
labor-intensive and requires more oversight throughout
the entire transfer process. As a result, the cost
is much higher, as you are paying for both the
equipment, expertise and labor required to complete a
high-quality digital film conversion of your home movie
Why do I get charged extra for shipping on my
film transfer order?
Film weighs much more than its videotape
counterparts. As a result, our standard shipping
rates are insufficient to recover the actual shipping &
handling costs that we incur for your order. We
charge an extra $2.50 per 500 feet of film in your
transfer order to cover these additional costs.
Video Sharing Questions
Can I upload my own video for sharing?
Yes you can! Not only can you send in videotapes for
long-time archiving, sharing and delivery on DVD, you
can also upload and share video that "just happened" for
quick sharing of life's special moments caught on your
digital camcorder, mobile phone, Flip Video, digital
camera, or files on your computer.
What protection does my video have? How can I
be sure that only my family & friends will be able to
watch my video?
We treat the security and
privacy of our client's video as our number one
priority. Your videos are safeguarded by a number of
custom access and privacy controls to allow your
family and friends in, and keep the random visitor
out. You have video-by-video and person-by-person
sharing control to limit who can watch your videos
and establish the level of access to your videos.
Each share invitation has a unique code associated
with it grating that recipient access. You can
even remove access after a movie or album has been
shared. With StashSpace, you have complete
How do I share my video with family
friends? Do they need to join to
watch my video?
Simply add a persons name and e-mail to your
people list and click 'share'.
Take a look at our
how to share video online guide to learn more. Share recipients
simply click a link to begin watching the
video you shared with them, no account or
install is required.
How long can I share video through my free
account or paid account?
Our free stashLite customers are able to share each uploaded video for 60 days.
Standard and Premium Account holders get
unlimited video sharing with no time limits as long
as they remain an active member.
transfer orders, video is available to share for 60
days from the time the video is added to your account
for stashLite and stashStandard customers.
StashPremium members get unlimited video sharing of
video tapes as well as uploaded content. See our
schedule for more details on account pricing and
Is there a quality difference in shared video
between the free and standard or premium accounts?
Yes there is. stashLite video is
shared at "web-quality" (300mbs at 240x320 pixels)
whereas our stashStandard and stashPremium accounts
enjoy higher-quality video sharing with both a higher
bitrate and larger frame size (500kbs at 480x640
pixels). See our
schedule for more details on account pricing and
What makes StashSpace different from other video sharing
Video Acquisition - Transfer,
Capture, and Import video from a multitude
Other video sharing companies assume you already
have video on your computer, or just want to share
short clips. Only with stashSpace.com can you
send in video tapes, capture video directly
from your camcorder, import from your camera
or flip video, or grab an entire video file, edit and organize your
video into custom home movies to share with family
Although stashSpace.com allows you to publish individual
clips to the web for inclusion in your personal blog
or webpage, we have designed our service around the
sharing and enjoyment of movies with your family
friends – NOT the entire Internet world. Each video
is shared on a per-person, per-movie basis, ensuring
that your movies are available only to those people
with whom you wish to share.
Editing and publishing of your entire video
Life doesn’t happen in 60-second chunks – so why
should you watch it that way? Only with
you manage ALL of your home video content and create
custom videos that your friends and family won’t
sleep through boring, unneeded clips. Our
online editing software allows
you to scan an entire two-hour video in seconds
using our video time line solution, located directly
in the stashBox application. There are
no limits on video size or length.
Do It Yourself, or have us do it for you:
Only with stashBox can you transfer your video library
yourself using our software OR send your tapes in for processing into
your account. For as little as $5.95/tape, you can have
stashSpace.com convert your video tapes to high
quality DVD format.
Video Editing Questions
What is stashBox?
stashBox is our web-based video preservation, viewing,
editing and sharing tool. It can be downloaded from the
stashSpace.com website for free. stashBox allows the user
to upload and share videos with family and friends,
as well as edit and publish them with just one click.
Through this technology, customers can also create
Hollywood-quality DVD’s complete with scene chapters
Do I need Hi-speed Internet to use stashBox?
stashBox requires a high-speed Internet connection.
Cable, DSL or satellite will work. Speeds over 350K work
best, but the system will work with as low as 256K.
Dial-up is not supported.
Will stashBox work on my computer?
Our online editing software is currently
compatible with Windows operating systems
through Windows 7. Macs and Windows
Vista 64-bit computers have limited support.
We are currently in the process of updating our
software for use on Macs, Windows 7, and Vista
Video Storage Questions
How long has stashSpace.com been in the DVD
stashSpace.com entered the market in 2000 and has been
generating sales since April of that year. stashSpace.com
hit the market when DVD streaming was just taking
flight. Our company targets the professional videographer, the newlywed and the everyday technology
savvy consumer. Our main goal is to get rid of the
Do-it-yourself solutions by offering a way to preserve,
edit and share your video content to DVD while at the
same time delivering personalized authoring services at
a lower cost and higher quality.